Legal
Complaints Policy
If something has gone wrong with the website or with work booked through it, this is how to tell us and what happens next.
How to complain
Send your complaint through the contact form on this site. Say what happened, when, and the address where any work was done, and what you would like done about it.
What happens next
Your complaint is acknowledged within five business days. A complaint about the website itself is answered by Caledonia Furnace. A complaint about work is passed to the contractor who carried it out, under the written agreement it gave you, and followed up until you have had its answer.
If you are not satisfied
If the answer does not resolve the matter, you may contact the consumer protection office of Ontario, which handles complaints about businesses under its consumer protection laws. A safety concern about work on gas or electrical equipment can also be reported to the provincial safety regulator for that trade.
Records
Complaints and their answers are kept for two years, so that a repeated problem can be recognised and dealt with.