Legal
Privacy Policy
This policy explains what personal information caledoniafurnace.ca collects, how it is used and how you can ask about it. It follows the Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy law of Ontario where it applies.
Introduction
Caledonia Furnace collects only the information needed to answer you and to run the website. Your information is never sold.
Information collected
When you send a message through the contact form, the website receives your name, email address, phone number if you give it, the area you choose and your message.
When you call the number on the website, the telephone service records the time, the calling number and the length of the call, and the call may be recorded and transcribed so that it can be returned and followed up. You are told when a call is being recorded.
When the website answers calls with an automated receptionist, what you say to it is transcribed and summarised so that a person can call you back with the details already to hand.
The website keeps simple, first-party visit statistics: which pages are viewed and which phone, email and map links are clicked. They are collected without cookies and without storing your IP address.
How the information is used
Your details are used to reply to you, to arrange and carry out the work you ask about, and to keep a record of the enquiry. Messages and call records are passed to the business that provides the service through the Caledonia Furnace line so that it can respond. They are not used for marketing you did not ask for.
Cookies
The public pages set no cookies of their own. A cookie is set only in the administration area, for whoever signs in there. If Google Analytics has been enabled on the website, Google sets its own cookies and its privacy policy applies to what it collects.
Third-party services
The website runs on Cloudflare. Calls, text messages and voicemail are handled by a telephone service provider, and email by an email delivery service; each of them processes the information needed to carry the call or the message. Any analytics service enabled on the website processes visit data under its own terms.
Security
Messages and call records are stored on systems protected by access controls and encryption in transit. No method of storage or transmission is completely secure, but reasonable measures are taken to protect your information.
Retention
Messages, call records and recordings are kept for as long as they are needed to respond to you and to keep a record of the work, and are then deleted. Visit statistics contain no personal information and are kept in aggregate.
Your rights
You may ask what information the website holds about you, ask for it to be corrected, or ask for it to be deleted. Send the request through the contact form on this site; it is answered within 30 days. You may also complain to the Office of the Privacy Commissioner of Canada.
Children
The website is not directed at children, and no information is knowingly collected from anyone under 18. If you believe a child has sent information through the website, please say so through the contact form on this site and it will be removed.
Changes to this policy
This policy may be updated when the website or the services behind it change. The version published here is the one in force.
Contact
Questions about privacy can be sent through the contact form on this site.